great service but rooms need updates

The staff's attention to detail was impressive. Amanda quickly assisted me when I left my wallet behind, making my check-in smooth. Mr Markese ensured my friend and I were comfortable and had everything we needed. The personalized service truly elevated our stay.

The room decor felt a bit dated compared to the modern amenities promised.

I enjoyed my stay at the Hilton Garden in Birmingham. The room's comfort stood out, complementing the overall cleanliness. A little hitch occurred with the breakfast service, but the friendly staff made up for it, providing a warm atmosphere. Perfect for exploring nearby attractions!

will be back

Room had a microwave, refrigerator, and a flat-screen TV. Included air conditioning and a sofa bed for extra comfort. Staff was quick to respond when I needed a hairdryer. The fitness center was well-equipped, along with an outdoor pool for relaxing. Breakfast costs $12.95 and offers omelets and waffles. Really clean throughout.

Here’s the real story

My recent stay was a mixed bag. While the hotel's location was perfect for my plans, I encountered noise disturbances that affected my sleep. The breakfast area management also left much to be desired, with disorganization and staff rudeness marking the experience. On the plus side, the staff were friendly and accommodating otherwise.

Great spacious two queen beds room with a mini fridge and microwave! Loved the cozy vibes and quiet atmosphere.

I was truly impressed by the warm and welcoming atmosphere throughout the hotel. The common areas were beautifully decorated with ample seating for seniors, making it easy to relax and socialize with family and friends.

More elevators would improve accessibility for seniors.

Spacious conference facilities.

The check-in was disorganized and took forever. After finally getting to my room, the Wi-Fi was virtually non-existent, making it impossible to work remotely. To add insult to injury, I found ants crawling around in the bathroom, a clear sign of poor pest control measures.

The hotel had modern decor but the check-in process was frustratingly slow.

Comfortable King Room with modern amenities.

The check-in process was excessively delayed.

The King Room was spacious and comfortable, featuring a large HDTV and premium bedding that made it a great place to relax after a long day. The staff were incredibly friendly and helpful, always ready to assist with any requests.

The room was clean and had comfy beds. I had a hard time figuring out the thermostat, and it took me a minute to work the TV. The hair dryer was new and worked great. The room I got wasn't what I booked, but the staff was friendly about it. No written materials in the room was a bit confusing. Had pancakes and bacon for breakfast that were solid. Also, I could grab my own coffee, which was nice!